Privacy Policy

MediVail Privacy Policy

Effective Date: 10 October 2024
Last Revised: [13 July 2025]

MediVail (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, process, share, and safeguard your information when you use our platform, including the website [www.medivail.co] (“Website”) and associated services (“Services”), including sign-in via Facebook Login.

By accessing or using our Website and Services, you confirm your agreement to this Privacy Policy. If you do not agree, please do not use our Services.

  1. Information We Collect

1.1 Personal Information

We may collect personal information when you:

  • Register an account
  • Book or inquire about services
  • Communicate with providers
  • Sign in using third-party platforms like Facebook

This may include:

  • Full name, date of birth, email address, phone number
  • Login details (when signing in via social platforms)
  • Any documents or IDs you voluntarily upload

Note on Facebook Login: We only access the information you permit (e.g., name, email, profile picture). We do not post on your behalf or access your private activity.

1.2 Medical and Health-Related Data

In order to facilitate treatment planning, diagnosis, or pricing estimates, we may collect:

  • Medical history and condition details
  • Diagnostic reports and images
  • Communications with hospitals or providers

You provide this data voluntarily. MediVail does not alter or medically review this information.

1.3 Technical and Usage Data

We automatically collect information about your interactions with our platform, including:

  • Device and browser type
  • IP address and location
  • Pages viewed and session duration
  • Referrer URLs and access timestamps
  1. How We Use Your Information

We process your data to:

  • Facilitate communication between you and healthcare providers
  • Assist in booking medical services or treatment packages
  • Authenticate your identity (including via Facebook Login)
  • Respond to inquiries or support requests
  • Improve our Website and Services
  • Fulfill legal obligations (e.g., fraud prevention, regulatory compliance)
  1. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity (e.g., to provide a booked service)
  • Legitimate interests (e.g., platform security and analytics)
  • Consent (e.g., when you upload medical data or use Facebook Login)
  • Legal obligations (e.g., anti-fraud compliance)
  1. Sharing Your Information

4.1 With Healthcare Providers

Your information is shared only with medical providers selected by you, to evaluate your case or prepare treatment plans. Providers may request additional information, such as medical records or images.

4.2 With Service Providers

We may share data with third-party vendors under strict confidentiality agreements for:

  • Web hosting and infrastructure
  • Payment processing
  • Analytics and performance tracking
  • Secure communication services

4.3 For Legal Compliance

We may disclose personal data when required by law, regulation, or court order, or to protect our rights, property, or safety.

  1. Social Login (Facebook and Others)

If you sign in via Facebook:

  • We access only authorized public profile data (name, email, etc.)
  • We do not post or access private messages or friend lists
  • You may revoke access anytime via your Facebook account settings

To delete your Facebook-linked data, see Section 7.

  1. Data Security

MediVail implements administrative, technical, and physical safeguards to protect your personal data:

  • Encrypted data transmission (SSL/TLS)
  • Access controls limited to authorized personnel
  • Secure storage and regular audits

Despite these measures, no platform is immune to risks. Use caution when sharing sensitive medical data online.

  1. Your Rights

As a user, you may:

  • Request access to the personal data we hold about you
  • Request corrections to inaccurate or outdated information
  • Request deletion of your personal data (subject to legal and operational requirements)
  • Withdraw consent at any time, where processing is based on consent

To submit a request, please email: privacy@medivail.co

7.1 Facebook Login – Data Deletion Instructions

If you registered using Facebook and wish to delete your data:

  • Email privacy@medivail.co
  • Use the subject line: “Facebook Data Deletion Request”
  • Include your full name and the email associated with your Facebook account
  • We will confirm the deletion within 7 business days
  1. Data Retention

We retain your information only as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.

  1. Children’s Privacy

MediVail is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, contact us immediately.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updates will be posted on this page with a revised effective date. Your continued use of our Services after updates constitutes acceptance.

  1. Contact Us

For privacy-related inquiries, please contact:

Email: privacy@medivail.co

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