MediVail Terms and Conditions

Effective Date: 10 October 2024
Last Revised: [13 July 2025]

These Terms and Conditions (“Terms”) govern your access to and use of MediVail’s website [www.medivail.co] (“Website”) and related services (“Services”). By using our Website, you agree to be legally bound by these Terms. If you do not agree, please do not use our Services.

  1. Overview

MediVail (“we,” “us,” “our”) is a digital health platform that connects users (“you,” “patient,” or “user”) with independent healthcare providers (“Providers”), including hospitals and clinics, for the purpose of facilitating medical consultations, treatment packages, and related healthcare services.

Important: MediVail is not a medical provider. All medical services are delivered exclusively by third-party Providers. MediVail assumes no responsibility for any medical advice, treatment, or outcome.

  1. Eligibility

By using our Services, you confirm that you:

  • Are at least 18 years of age
  • Have the legal capacity to enter into binding agreements
  • Will provide accurate, current, and complete information
  • Will comply with applicable laws and these Terms
  1. Scope of Services

MediVail provides a digital platform to:

  • Display medical treatment packages offered by Providers
  • Facilitate communication between users and Providers
  • Enable booking and payment processing for medical services
  • Allow users to submit medical information for evaluation

Note: All medical decisions and procedures are the sole responsibility of the Providers. MediVail does not review or validate any medical advice, diagnoses, or outcomes.

  1. User Responsibilities

You agree to:

  • Use the platform in accordance with these Terms
  • Provide truthful and accurate medical and personal data
  • Refrain from using the platform for unlawful, harmful, or misleading purposes
  • Not impersonate others or misrepresent your identity

You are solely responsible for the accuracy of medical data submitted and any consequences arising from it.

  1. Payment and Pricing

5.1 Payments

Certain Services require full or partial payment. MediVail serves as a payment facilitator on behalf of Providers. Payment obligations are defined in each treatment package.

5.2 Refunds

Refunds are governed by our Treatment Package Return Policy, which forms an integral part of these Terms. Unless otherwise stated in the treatment package, users are entitled to a full refund if treatment has not yet begun, subject to provider confirmation. Payment processing and bank transfer fees will be deducted.

  1. Communication with Providers

MediVail facilitates secure communication between patients and Providers.

  • Providers may request additional medical information (e.g., diagnostic images, test results)
  • MediVail does not access, edit, or evaluate submitted medical data
  • Communication history is retained solely for dispute resolution and service continuity
  1. Disclaimer of Medical Liability

MediVail is a technology platform, not a healthcare provider.

  • No doctor-patient relationship is created between you and MediVail
  • All healthcare decisions and services are the sole responsibility of the chosen Provider
  • MediVail disclaims all liability for medical advice, treatment plans, or results, including complications or side effects
  1. Intellectual Property

All content on the Website, including but not limited to design, branding, logos, text, graphics, and software, is the intellectual property of MediVail or its licensors. You may not copy, modify, reproduce, or use any content without prior written consent.

  1. Platform Availability

MediVail does not guarantee uninterrupted access to the Website or Services. We reserve the right to suspend, modify, or discontinue the platform without prior notice for maintenance, upgrades, or unforeseen technical issues.

  1. Limitation of Liability

To the fullest extent permitted by law:

  • MediVail shall not be liable for indirect, incidental, consequential, or punitive damages
  • MediVail is not liable for any medical malpractice, diagnostic errors, or provider negligence
  • Total liability, if any, is limited to the amount paid by you for the specific treatment package in question
  1. Indemnification

You agree to indemnify and hold harmless MediVail, its directors, employees, and partners from any claims, losses, liabilities, or expenses arising from:

  • Your use of the Website or Services
  • Your interaction with Providers
  • Your breach of these Terms or applicable laws
  1. Third-Party Websites

The Website may contain links to third-party websites or services not operated by MediVail. We are not responsible for their content, security, or privacy practices. Use of such services is at your own risk.

  1. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on this page. Continued use of the Website after updates constitutes your acceptance of the revised Terms.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

  1. Contact Information

For questions about these Terms, please contact us:
📧 Email: privacy@medivail.co