MediVail Terms and Conditions
Last Updated: [10/10/2024]
Welcome to MediVail, a digital platform designed to connect patients with healthcare providers worldwide. By using our website [Medivail.co] (“Website”) and services (“Services”), you agree to be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using the Website. If you do not agree with these Terms, you may not use the Website.
1. Introduction
MediVail (“we,” “our,” or “us”) provides a platform that connects users (“you,” “patient,” or “user”) with medical providers, including hospitals and clinics (“Providers”). We facilitate access to healthcare services by allowing users to communicate with Providers, arrange treatments, and process payments through our platform.
MediVail does not provide medical services itself. All medical advice, treatments, and procedures are provided solely by the Providers, and MediVail does not assume any responsibility for medical outcomes.
2. Privacy Policy
Our Privacy Policy, available here, describes how we collect, use, and protect your personal information. By using our Website, you consent to the collection and use of your data as described in the Privacy Policy.
3. User Obligations
By accessing or using our Website and Services, you represent and warrant that:
You are at least 18 years old and have full legal capacity to enter into these Terms.
The information you provide is accurate, up-to-date, and complete.
You will comply with all applicable laws, regulations, and third-party rights.
4. Services
4.1 Platform Services
MediVail provides the following services through the Website:
Connecting patients with Providers for medical consultations and treatments.
Offering access to medical packages, which may include treatments, consultations, and diagnostic procedures.
Facilitating communication between patients and Providers.
Serving as a payment medium between patients and Providers.
4.2 Limitations of Liability
MediVail does not offer medical advice or services. All medical treatments are provided by the respective Providers, who are fully responsible for the quality and accuracy of the healthcare services they offer. MediVail is not liable for any medical treatment, diagnostic decisions, or outcomes resulting from your interaction with Providers.
4.3 No Doctor-Patient Relationship
Your use of the Website does not establish a doctor-patient relationship between you and MediVail. All medical decisions should be made between you and your chosen Provider.
5. Payments and Refunds
5.1 Payment Terms
When booking a medical service or package through MediVail, you may be required to pay a deposit or full prepayment, depending on the specific service. The fees for services are outlined by the Providers, and MediVail acts solely as a facilitator of payments.
5.2 Refund Policy
Refunds are processed according to the terms set by the Providers. Please refer to the specific refund policy of the Provider offering your medical treatment. In the event of cancellations or changes, MediVail will assist in communicating with Providers, but final decisions regarding refunds lie with the Providers.
6. Communication with Providers
MediVail facilitates communication between patients and Providers via secure channels. Providers may request additional information, including medical records or diagnostic images, to assess your condition. MediVail does not review or alter any medical information submitted and does not guarantee the accuracy or adequacy of such information for medical purposes. However, MediVail retains access to communication for reference in case there are any issues or requests from the Providers or patients..
7. Data Protection and Security
MediVail is committed to protecting your personal and medical data. All personal data is processed in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations. Your data is shared with Providers only as necessary for the provision of services. Providers may request your medical information to offer accurate pricing and treatment options.
8. Third-Party Websites and Services
Our Website may contain links to third-party websites or services. MediVail does not control these third-party services and is not responsible for their content, privacy policies, or actions. Your use of third-party websites is at your own risk.
9. Disclaimer of Warranties
MediVail provides the Website and Services “as is” without warranties of any kind, either express or implied. We do not guarantee that the Website will be error-free, secure, or available at all times. The content provided on the Website, including information about Providers and treatments, is for informational purposes only and is not intended as a substitute for professional medical advice.
10. Limitation of Liability
To the fullest extent permitted by law, MediVail is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or personal injury arising out of or related to your use of the Website or Services.
MediVail is not liable for the actions or omissions of the Providers, including but not limited to medical malpractice or errors in diagnosis or treatment.
11. Indemnification
You agree to indemnify and hold MediVail, its directors, officers, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of the Website or Services, or your violation of these Terms.
12. Changes to the Terms
MediVail reserves the right to modify these Terms at any time. Any changes will be effective upon posting on the Website. Continued use of the Website after any such changes constitutes your consent to the updated Terms.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of [United Arab Emirates]. Any disputes arising out of or related to these Terms or your use of the Website will be resolved in the courts of [Dubai].
14. Contact Information
If you have any questions about these Terms, please contact us